Douglas and Charlotte Ivan

Dear Phil,

First, I want to thank you for the excellent customer service I received while considering what panniers I needed. Your expert advice helped in my decision making process and turned out to be 100% correct. Second, I want to thank you for an outstanding product. The Panpacks are unquestionably one of the best purchases I have ever made.

I finally made it to United Kingdom and Ireland. After several weeks of heavy use on and off my bike, including torrential winds and rain, the World Tour Panpack and the Day Pack Panpack performed flawlessly. I could not have been happier with the performance of these outstanding packs. My wife an I flew into Manchester, we used the Day Panpacks as carry-ons, retrieved our bikes and Panpacks, assembled our bikes, quickly loaded our bikes with the Panpacks and pedaled off to the beautiful Lakes District. We continued on our journey to Scotland, and after a few days stay in Dunkeld we made our way to the Scottish Highlands.

I carried the World Tour Panpack on our ascent of Ben Nevis. Afterwards, upon converting the Panpacks back into panniers, we mounted our bikes headed to the coast. We took a ferry to Northern Ireland and again on our bikes we found Northern Ireland’s Causeway Coast. This area was enjoyable riding and breathtaking. We took our time and eventually made it to Ireland. We found the cliffs of Slieve League in Donegal as awe-inspiring as the Scottish Highlands.

All in all it was a wonderful adventure. Your Panpacks made it all the more enjoyable. In October, I took the Panpacks on Cycle North Carolina’s( http://www.cyclenorthcarolina.org ) ride from Boone to Wilmington, North Carolina. On this 7 day adventure I had extra room in the packs! Just recently, I took a self-supported bike tour trip of North Carolina’s Outer Banks. Again, your Panpacks performed above expectations.

My wife and I have found that your Panpacks have gotten a great deal of attention during our travels. In fact, we have had people stop just to ask us about them. Hope this sent some business your way:) Thanks again!!!

D. Ivan, Charlotte, North Carolina